Use case
Customer enquiries
Not every enquiry is an order, but every one costs attention. Automating the first qualification does not win new customers - it stops you losing time to the wrong ones.
The entry point with the least risk
The process
Where a person is needed - and where they no longer are.
- ClaudeLab from here
Step 01Person
Enquiry
Intake
Step 02ClaudeLab
Qualification
Deciding
Step 03ClaudeLab
Handover
Output
The difference
The same process, once as it is today and once with us.
Step 01 · today
Step 01 · with us
Step 02 · today
Step 02 · with us
Step 03 · today
Step 03 · with us
What we build
- Component 01
- Incoming enquiries are read and checked for completeness.
- Component 02
- Missing details are requested together in one reply, not one at a time.
- Component 03
- Assessment against your criteria - region, order size, service.
- Component 04
- A suggested appointment from the real calendar instead of a holding pattern.
Degree of autonomy
Follow-up questions and suggested appointments run independently. Rejections and anything touching price go past a person - a wrongly declined enquiry does not come back.
Where it does not fit
Where the first contact is itself the selling point - services that need explaining and rest on a personal bond - automation does more harm than good.
More specific
What this looks like in your sector
The process is sector-independent, the fit is not. These pages show the systems, the formats and the rules that actually apply there.
Professional services
Where the service needs explaining, the first contact is part of the sale. So what gets automated is the preparation, not the conversation.
ViewTrades
In the trades you lose orders to silence, not to rejection. Reply within the hour and you beat the firm that calls back the next day.
ViewConstruction & building services
In construction, even reviewing an enquiry costs money. The pre-selection is therefore the process with the best ratio of effort to effect.
ViewFrequently asked
What does it cost to automate customer enquiries?
From €6,900 for the first process, from €4,900 for each further one in the same project. The firm price follows the audit (€2,500, credited against the project) - before that, any number would be a guess.
How long does implementation take?
2 to 4 weeks - the entry point with the least effort. Building it is usually the shorter half - the time goes into access, coordination and test cases.
What do we have to provide?
The criteria that make an enquiry a fit for you - roughly is enough, we sharpen them together. Access to the form and the mailbox, and to the calendar as well if appointments are to be suggested. A decision on which replies may go out without a person looking at them. Nothing more is needed to start.
How will we know it works?
From verifiable criteria agreed before the build: Across 100 real enquiries the "fit / not a fit" assessment agrees with yours in at least 90 %. No enquiry goes unanswered for longer than one working day. Rejections give a reason and sound like your firm, not like a machine.
Does the AI decide on its own?
Follow-up questions and suggested appointments run independently. Rejections and anything touching price go past a person - a wrongly declined enquiry does not come back.
When is this not worth it?
Where the first contact is itself the selling point - services that need explaining and rest on a personal bond - automation does more harm than good.
Which sectors does this suit?
In our experience particularly Trades, Professional services, Construction & building services. The process itself is sector-independent, though - what matters is whether it repeats.
Tell us where your time goes.
In the audit we record the process, work out what is worth automating, and you get a plan with fixed prices - credited against the build if you go ahead.